Would you like to sign in?
|
|
Home - The Management Association
Training & Development
C.R.E.A.T.E. Exceptional Customer Service
Lunch is included in this session.
Whether you are a not-for-profit, bank, manufacturing organization or a library, customer service is an integral part of your success! This session addresses the basics of exceeding customer expectations including creating a welcoming environment, determining customer needs, establishing expectations and evaluating the situation.
Participants will be able to:
• Provide outstanding customer service using the CREATE and ACT model
• Effectively identify customer service needs through active listening skills
• Demonstrate excellent telephone and email skills
• Create a customer-centric culture
• Develop a personal customer service development plan
Schedule
This public training program is not currently scheduled for any date within the next few months. We can bring the program on-site to your facility at any time, and we can even tailor the content to meet your specific needs. For more details, contact Candace Fisher, SPHR, Training and Development, at cfisher@hrsource.org or call 800-448-4584 x229.
