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Home - The Management Association
Training & Development
Dealing with Difficult People
Benefits
You can't always avoid difficult people. Learning to deal with them will help you stay on task and feel less frustrated. This program provides strategies to relate to angry, emotional, "pushy" or even the very "nice" personalities who agree but don't follow through.
HIGHLIGHTS
In this session we will:
- Review components of communication that are key to dealing with difficult individuals.
- Discuss the various "types" of difficult people and situations we may encounter in order to understand and be able to address their needs.
- Explore various strategies, skills and techniques to approach potentially emotional situations.
- Apply these skills to specific situations by evaluating and role playing difficult situations.
Schedule
This public training program is not currently scheduled for any date within the next few months. We can bring the program on-site to your facility at any time, and we can even tailor the content to meet your specific needs. For more details, contact Candace Fisher, SPHR, Training and Development, at cfisher@hrsource.org or call 800-448-4584 x229.
