Home - The Management Association

• Training Calendar
• e-Learning (Members)
• e-Learning (Non-Members)
• Onsite Training
• HR Conference
• Instructors
• Maps & Directions

Tuesday, September 14, 2010

Dealing with Difficult People

Location: Northeastern Illinois Public Safety Training Academy - Glenview
Instructor(s): Lauren Soderstrom, PHR
9:00am to 12:00pm
Member Fee: $175.00
Non-Member Fee: $250.00
Register for class

---

Benefits
You can't always avoid difficult people. Learning to deal with them will help you stay on task and feel less frustrated. This program provides strategies to relate to angry, emotional, "pushy" or even the very "nice" personalities who agree but don't follow through.

HIGHLIGHTS
In this session we will:

• Review components of communication that are key to dealing with difficult individuals.
• Discuss the various "types" of difficult people and situations we may encounter in order to understand and be able to address their needs.
• Explore various strategies, skills and techniques to approach potentially emotional situations.
• Apply these skills to specific situations by evaluating and role playing difficult situations.