Skip to main content
Training & Organizational Development
Association Roundtables 2018-19
Employee and Customer Surveys
Forms and Sample Documents
HR Video Resources
Sample Job Descriptions
Labor Law Posters
Compensation and Benefits
Legal and Compliance
Employee Benefits and Group Insurance
Skip breadcrumb navigation
Share this page
Share on Facebook
Share on Twitter
Share on LinkedIn
Dealing with Difficult People
You can't always avoid difficult people. Learning to deal with them will help you stay on task and feel less frustrated. This program provides strategies to relate to angry, emotional, "pushy" or even the very "nice" personalities who agree but don't follow through.
In this session we will:
• Review components of communication that are key to dealing with difficult individuals.
•Discuss the various "types" of difficult people and situations we may encounter in order to understand and be able to address their needs.
•Explore various strategies, skills and techniques to approach potentially emotional situations.
•Apply these skills to specific situations by evaluating and role playing difficult situations.
Learn. Lunch. Learn. Save.
Spend the day with us! Register for Dealing with Difficult People in the morning and Conflict Resolution in the afternoon and receive a $50 discount – and we'll even throw in lunch! Please call (800) 448-4584 to register and take advantage of this special pricing.
11/16/2017 9:00 AM - 12:00 PM
Management Association 3025 Highland Parkway, Suite 225 Downers Grove, IL 60515 UNITED STATES
Non Member Price
Please sign in or create an account to register.
Keep me signed in
Create a new account