Information is critical to the success of your business.
Retaining customers, driving loyalty, and improving your bottom line are much easier when you take action based on customer feedback. Whether you have an existing customer satisfaction tool or would like to develop a new survey, HR Source can help.
Would you like your survey conducted online? Is it important to have survey results broken out by customer group or category? Want to include Net Promoter Scores? We’ve got you covered.
As a third-party survey provider, HR Source is your partner for customer satisfaction surveys. With a variety of survey tools available, we will ensure you’re asking the right questions to get the information you need. Our online survey administration is user-friendly and guarantees the confidentiality of all survey participants.
Many organizations turn to HR Source for customer satisfaction surveys. Below are several reasons why:
- We have experienced survey analysts on staff that can process and present data in meaningful and easy-to-understand ways.
- Using a third party provider guarantees confidentiality of the data supplied by participants.
- As a member-based organization, we know the importance of maintaining a positive relationship with members. We keep that in mind when designing and conducting a survey.
- We have paper and web-based data collection methods available, giving participants more options for communicating their information.
We are a full-service survey source with services ranging from survey development and design to data collection, data calculation, data reporting, and analysis.
Customer Surveys FAQs
Why should I spend money on a customer survey?
Who knows your strengths, weaknesses, competitive advantages, quirks, qualities and character better? When you formally ask your customers, you’ll learn things you would otherwise never know.
Why should I use HR Source for my customer satisfaction survey instead of doing it myself?
Using HR Source as your third-party provider will improve candor, protect confidentiality, and produce cleaner data for decision-making. HR Source combines survey design, administration, analysis, and reporting. We’re efficient, effective and economical.
How do I get started on a customer survey?
We’ll start by defining exactly what you want to learn. Is it customer satisfaction? Loyalty? Their service experience? Maybe you need to determine your Net Promoter Score or get feedback from specific customer segments, or on a specific product. We’ll create a survey built to generate useful decision-making data rather than a long list of generic questions.
How much does a customer survey cost?
Before we provide a quote, we want to learn about your objectives. Key factors include the length and type of the survey, number of participants expected, the volume of data collected, and reports desired.
Can HR Source manage survey distribution and response collection for us?
For sure! We’ll serve as your third-party host and manage survey administration, reminders, and response collection through methods that best fit your project. You stay focused on your business and your customers while we handle the survey process efficiently and effectively behind the scenes.
What kinds of reports will HR Source provide from a customer survey?
Customer survey reporting can include overall results, breakouts by customer group or category, themes from open-ended comments, and practical interpretation of what the findings mean. The reporting format can be tailored so your leaders can quickly spot strengths, risks, and opportunities.
Can a survey be branded so it looks like our work product?
Absolutely! We’ll serve as your third party, behind-the-scenes host. Survey communications and reports can utilize your logo, branding, and colors. Everything is approved by you every step of the way.